Returns & Delivery

Last updated: 12 October 2026

Delivery

• We deliver to UK addresses only.
• Delivery costs £3.50, or is free on orders of £25.00 or more.
• We post orders by Royal Mail 1st class within 2 working days (Monday to Friday, not bank holidays).
• Royal Mail aims to deliver 1st class post the next working day, but this isn't guaranteed.
• If your order hasn't arrived within 10 working days, please email us and we'll look into it.

Local collection (free)

Live nearby? Choose "I'll collect it in Hartlepool" in your basket. Free collection from Sandgate Estate, Hartlepool. We'll email you to arrange a time when your order is ready. Please bring your order confirmation email.

Wrong, damaged or faulty items

We pack everything carefully, but if something arrives damaged, faulty or isn't what you ordered, please email info.tstreasure@gmail.com with your order details and a photo. It helps us most if you tell us within 48 hours, and we'll refund or replace it, whichever you prefer. You won't have to pay to send anything back.

This doesn't affect your legal rights. Under the Consumer Rights Act 2015, you can reject faulty goods for a full refund within 30 days of delivery.

Changed your mind? (14-day cancellation)

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email info.tstreasure@gmail.com saying you want to cancel, with your name and order details.

• Please send the items back within 14 days of telling us you're cancelling, to: Unit 1, Sandgate Estate, Hartlepool, TS25 1BU.
• You pay the cost of returning items you've changed your mind about.
• We'll refund the price of the items and the original standard delivery charge within 14 days of getting the items back (or proof that you posted them).
• Items should be unused and in their original packaging. If they've been used or opened beyond what's needed to look at them, we may reduce the refund.
• Custom, personalised and bulk orders made specially for you (for example weddings or parties) can't be cancelled once we've started making them, unless they're faulty.

Refunds

Refunds go back to the card or payment method you used. It can take a few working days for your bank to show it.

See also our Terms & Conditions and Privacy Policy.